Frequently Asked Questions

Book an experience & verify its status

• Best Value Guarantee
• Can I make a group booking (>10 participants)?
• Can I purchase a gift card from you?
• Can I book flights, hotels or car rental through you?
• Can I book over the telephone?
• What is included in my activity?

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Experience Location & Pickup

• Is my pickup confirmed?
• I am at the meeting point, but nobody is here, what can I do?
• Where is the meeting point for my activity?
• How do I choose pickup location?

Payment

• What type of payment options do you accept?
• I want to modify dates for my booking, but the rates are different, why?
• Is my payment secure?
• When am I charged for my booking?
• How can I pay using a promotional code?
• I’d like to request an invoice

Booking modification

• Can I add participants to my existing booking?
• How can I modify my booking?

Cancellation & refund

• The excursion has been cancelled, what about the gift card I used to buy it?
• What's my refund status?
• Will my order be reimbursed if I cancel?
• How do I cancel a booking?

Resolve a problem

• My promocode or giftcard is not working, what should I do?
• My gift card has expired. Can I renew it?
• What should I do if I have a problem after my purchase or during a tour?
• I cannot add the product I want in the cart
• I can’t find a specific product. Can you help me?
• I forgot to print out my voucher, can I use my smartphone instead?

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For suppliers

• I am a supplier, and I am having issues with my account/ product, who can I contact?
• I am a supplier that wants to work with you, who can I contact?