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  1. Help Centre
  2. Frequently Asked Questions
  3. Resolve a problem

Resolve a problem

  • My promocode or giftcard is not working, what should I do?
  • My gift card has expired. Can I renew it?
  • What should I do if I have a problem after my purchase or during a tour?
  • I cannot add the product I want in the cart
  • I can’t find a specific product. Can you help me?
  • I forgot to print out my voucher, can I use my smartphone instead?
  • What if my activity was cancelled?
  • My ticket is refused at the venue entrance
  • What do I do if I am late for my tour?
  • I booked for more than one person but received only one voucher
  • I have checkout problems
  • I have not received my tickets

Other FAQ topics

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