If you're running late, please contact the activity provider directly. You can find its contact details on the voucher, see 'Emergency phone number'.
There’s no guarantee you’ll be able to join your tour at a later departure, as it may be fully booked. Please allow sufficient time, whenever possible, to reach the departure point in time for your tour.
In case you've missed the transfer to the activity/ venue, please note that any transfer you take will be at your own cost and not reimbursable.
Many travel services carry cancellation penalties. You can always check ‘Cancellation policy’ on your chosen activity page, under the location info.